Greetings from Wesleyan Station. In order to better serve you this year we have instituted a number of exciting changes to help make package distribution more efficient. We have implemented a new web based package tracking software program that will notify you via email as soon as your package arrives. The emails will reference MyDigitalDoorman, our new software provider. Additionally, you will be receiving a welcome email from MyDigitalDoorman that includes account credentials allowing you to view your package status and history via a simple webpage. From your account webpage can even elect to receive package notification via text message.
When retrieving your package, be sure to have all the information about your package from the notification email as it will help us quickly locate your package. We are very pleased with the functionality of our new tracking program and believe you will be also. Along with improving our tracking system, we are pleased to announce our new permanent package distribution area. Located across the hall from the old package window, we now have an expanded and consolidated area for package pickup.
To ensure fastest package processing we would like to remind you of a few guidelines when sending packages to Wesleyan. Packages should be addressed to Your Name, 45 Wyllys Ave, Your WesBox Number, Middletown, CT. 06459. Packages are sorted primarily by WesBox so it is important that your WesBox number is included clearly on you package. Packages that can fit in your Wesleyan Mailbox will be placed there if possible. Be sure to check your mailbox if you are expecting a smaller package such as an individual book. You will not receive an email notice if your parcel can fit in your mailbox. Packages should not arrive on campus before August 22, those that do may be returned to sender.
A note about express and overnight deliveries. Urgent overnight packages should be sent via FedEx or UPS only. We can not guarantee next day or express delivery of USPS (post office) packages as their tracking ends at when they arrive at the Middletown Post Office. Since the USPS does not deliver directly to us, there is an unavoidable delay of at least one day between the time a parcel arrives at the Middletown Post Office and it arrives at Wesleyan Station. FedEx, UPS overnight and Express packages are delivered and tracked to Wesleyan Station and are promptly entered into our system for distribution.
We are looking forward to serving you this year and are working hard to offer you improved services. We are hoping to be able to offer extended pickup hours this year. To see the most current package window hours, be sure to check the Usdan Student Center website at http://www.wesleyan.edu/usdan/about/hoursofoperation.html
If you have any concerns or questions, please feel free to contact me. Have a great year!
Sincerely,
Allen Alonzo
Associate Director Auxiliary Services
Information Technology