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Monthly Archive for December, 2009

Help Desk Hours During Finals

Because of the schedule for reading days and finals, ITS Help Desk has modified hours. Please take note of the following hours for service: 12/18/09 Friday 10AM – 5PM 12/19/09 Saturday CLOSED 12/20/09 Sunday 5PM – 8PM Note the earlier hours for Sunday. 12/21/09 Monday 10AM – 10PM 12/22/09 Tuesday 11AM – 6PM http://helpdesk.wesleyan.edu/

This is a reminder that there will be major electrical work in the Exley science complex that will result in building closures. The detailed schedule of this work can be found here: http://www.wesleyan.edu/its/holidaywork.html If you have any questions, please contact Alan Rubacha at x3746 or arubacha@wesleyan.edu. Thank you.

Between 5:00-7:30 AM Friday December 18th, the Portfolio and PeopleSoft Student/HR System will be down for necessary end-of-year Tax Updates. Blackboard will be available at https://blackboard.wesleyan.edu . Should you have any concerns, please email Darrell Lawrence at dlawrence@wesleyan.edu .

Internet back

We have restored service and have some more significant leads as to the root cause of the issue. We are monitoring some new information. Once we confirm details, I will be sending a follow up email. Some students have expressed concern about a backup plan for communication in a true emergency. Wesleyan has the ConnectED […]

DEC 10 INTERNET PROBLEM

We are currently experiencing an internet problem again. We have been on it since it started. We are working to get it back asap. If you receive this and know that others cannot get their email, please spread the word. Changing DNS servers to an outside service again appears to be helping. I will keep […]

Dec 8 Internet Outage update

After considerable research, ITS believes that a DOS (Denial of Service) attack caused the Internet outage that occurred from 10:50PM to 2:30AM. These kinds of attacks are notoriously difficult to prevent. ITS is working to determine ways to address such issues more quickly to reduce downtime should they recur.

12-8 Internet Outage

ITS is investigating the full cause of last night’s Internet outage from 10:50PM to 2:34AM. We will be issuing another email this afternoon before 6PM with specific information.