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Monthly Archive for June, 2012

Telephonce Support Changes

Beginning Monday July 2, ITS will be changing the way the Wesleyan Community makes requests for telephone support. We are moving to a model similar to that used by desktop support. Trouble reports and initial requests for adding lines, moving offices, or changes to existing service should be emailed to the Telecom queue, (tel@wesleyan.edu). Included […]

  To All Users of Wesleyan Electronic Portfolios: All Wesleyan Electronic Portfolios will be unavailable from Noon on Thursday, July 12 until 1 pm Sunday, July 15 due to an upgrade of the administrative systems.  During this time the applications listed below will remain available.  When the “Portfolio” link is clicked on the Wesleyan home […]

Saturday, June 23 Maintenance

This Saturday, June 23, beginning at 8:00 AM, ITS will be performing upgrades to equipment in the data center. The work is planned to be non-disruptive or very minimally disruptive. However, should there be an expected problem, many services, including email and EPortfolio could be impacted. In that event, updates will be posted to our […]

June 20 9:30-10:30AM: There was a problem for users who may have tried to login and access wireless between approximately 9:30 and 10:30AM. Wireless was working for those already connected to it. The problem has since been resolved and login to wireless is working as expected.

This morning there was a failure in the fiber optics that connect Cady and Freeman to the campus network.  Both buildings were without network connectivity.  The problem was cleared by 10:30 AM.  We are working with Physical Plant to determine if there is an issue in the pathway that may pose a threat to the […]

Beginning at noon on Thursday, July 12, EPortfolio will be offline through Sunday evening, July 15.   The user community will receive emails with detailed information about this upgrade.  An interim page with critical links will be available during the EPortfolio downtime.  Email, WesFiles, WFS and Moodle will all be AVAILABLE during this major upgrade.  […]

On Saturday, June 2, we experienced a hardware problem that affected some email accounts on the system. Between approximately 1:00 and 5:30PM, these accounts were inaccessible. Though precautions are in place to prevent this from happening, the problems affected those systems as well. While some messages may have experienced a delay in delivery, no mail […]