Telephonce Support Changes

Beginning Monday July 2, ITS will be changing the way the Wesleyan Community makes requests for telephone support. We are moving to a model similar to that used by desktop support. Trouble reports and initial requests for adding lines, moving offices, or changes to existing service should be emailed to the Telecom queue, ( Included should be the name of the requester, and a detailed description of the problem or service being requested. Your request will be prioritized and addressed as quickly as possible. General questions about phones can be directed to Rose Smith (x3399) or myself at x2228.

After hours, service outages can be reported to Public Safety at (860) 685-2345. Should the malfunction include Public Safety’s Wesleyan supported telephones, notification to Public Safety should be attempted by calling (860) 347-8000.

I would like to thank Pat & Adrian Donohue of Telecommunications Services for their many years of work and dedication to the Wesleyan community. Since before 1994 Pat & Adrian served as telecommunications consultants to the campus. Although they will no longer be on the front lines answering your requests, Pat & Adrian will continue to work with us supporting the Octel voicemail, Parlance voice-recognition system and off campus “Centrex” extensions.

If you have any questions regarding these changes, please feel free to contact me.

Allen Alonzo
Associate Director Auxiliary Services
Information Technology Services
(860) 685-2228