Comcast has been able to determine that they can reset the devices remotely. This takes approximately 15 minutes per device. Because we are not confident we can narrow this down by address, this will be done on every unit we have. Even if your unit was not affected, you will experience a brief downtime for this reset. Going through all 168 devices will take several hours. Comcast technicians are beginning the process now and plan to work through much of the night. All houses are expected to have coverage restored by the morning.
ITS staff is on call and will be in contact with the Comcast technicians to receive progress updates.
In order to track if anyone has not come back online, we have created a simple form. If you do not have Internet connection via wireless OR wired after 1:00 PM on Oct 25, please complete the following form.
We will stay in contact with Comcast throughout the weekend.