Karen Warren

The most recent OS update for Mac called El Capitan (version 10.11) has been causing problems for applications including Office for Mac, Mac Calendar, Mac Mail, Java, and various device software incompatibilities.  ITS strongly recommends that, for now, Mac users refrain from upgrading their operating system to El Capitan (version 10.11). Microsoft has issued statements indicating … Read more

This evening, an email appears to have gone out nearly campus-wide with the subject Wesleyan University Email Alerts.  In the body of an email is a link that, if clicked, appears as if it goes to our Single Sign On page.  This message is NOT legitimate. There are two ways to immediately identify the email … Read more

Wesfiles, EPortfolio, and HR will be offline for 15 minutes at 6:30 am on Sep 30 for routine maintenance.

In order to address an issue with Exchange email, ITS needs to perform a restart on systems that will impact logging in to services including email and EPortfolio between 12:15 and 12:30 pm today, Sep 29.  While we try not to have these kinds of disruptions during peak hours, we are attempting to prevent a … Read more

ITS has resolved an issue affecting Exchange email from 6-6:45 pm on Monday, 9/28.  Email services have been restored. This may be related to a similar problem that occurred between 4:30 and 6:00 am.  Staff are monitoring the situation closely and researching to determine the root cause.

We have been experiencing intermittent problems with the Cisco phones.   Symptoms include calls taking a few seconds to set up or dropping completely, and phones rebooting.  We are looking into the problem and hope to have it resolved shortly.

ITS is working on a problem that has been affecting EPortfolio and PeopleSoft since 12:30.  We are working on it and will notify the community when there is more information.

On Thursday morning, Aug 20, ITS will be performing brief maintenance that will affect EPortfolio, Wesfiles, and Docfinity between 5:30 and 7:00 am.  Those services will be interrupted within that window, however no one service will be offline for the entire time.

We will be upgrading a component of Service Now on Tues, Aug 18 that will make Service Now – service.wesleyan.edu – unavailable between 6 and 6:30 am.

UPDATE: ITS has resolved the problem that affected services and connectivity campus-wide as of 4:15.  All systems are functioning properly. —————————————— ITS is working on a firewall issue that is affecting access campuswide. We are unable to email at this time.  We hope to have it solved within 20 minutes.