Telephone Outage Update

Approximately half of the the affected users have been restored. We are working with our service company to restore the rest. As we try to bring up the remaining users, there may be short periods that the original users without service this morning may experience additional brief outages. Allen Alonzo

Sep 13 morning – Limited Phone Outage

ITS is receiving reports of some telephones not working. We have identified the problem and are working on resolving. The outage is affecting some users from the Usdan campus center to areas north on campus. We hope to have the issue resolved shortly. If you have any questions please contact Allen Alonzo at aalonzo@wesleyan.edu.  

Sep 2 – ResNet issue addressed

ITS has found the source of the problem causing connection issues on wired ResNet.  Students are reminded that they are not allowed to connect access points (including Mac Airports) to the network. Those devices are not intended for enterprise wireless systems and cause the kind problems that occurred today.  This is referenced in the Unauthorized … Read more

Sep 2 – wired connection issues in dorms

ITS is researching a problem affecting wired connections in dorms.  We suspect there is a rogue device is handing out IP addresses causing devices to be unable to connect.  We are trying to isolate the problem now.  It may persist into tomorrow.  There are no reports of wireless problems.  If you have plugged in a … Read more

Message Waiting Indicators

We are getting reports that message waiting indicators on the Nortel phones may be out of synch. We have reset the system and now they should be working properly going forward. In case you received a message during the interruption, please be sure to check for messages even if your light is out. Thanks, Allen … Read more

Telephone Issues

We are experiencing problems with out going phone calls. We are working with AT&T to resolve the issue. As soon as we are back to normal we will let you know. Thanks, Allen Alonzo

July 29 – Wesleyan Contact Update phish

Another message is circulating that is NOT legitimate.  This one simply contains a link to Wesleyan University Contact Update.  The sender is not affiliated with Wesleyan and likely is from a compromised account from another institution.  As with the message last week, this is not from a Wesleyan address nor signed by anyone from Wesleyan. … Read more

July 24 – Phishing Alert

A phishing attack that has been delivered to some users’ mailboxes.  In most of the cases that we know of, the offending message has been properly marked as spam, but there is at least one report of the message coming through directly. The attack takes the form of an e-mail that claims to provide links … Read more

VPN problems June 24

ITS experienced issues with some devices connecting to VPN. We believe we have the issues resolved at this time.   Recent Java changes require Mac users to click the install link on the page as the auto download feature has been failing.  Once the client is downloaded and installed, it will connect correctly.