Service interruption 3/19 evening

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There was an interruption of services for about 5 minutes at 9:50 on Tuesday 3/19.  This was longer than expected.  Services came back quickly however, Outlook and mobile devices may prompt for a password to reconnect. Outlook users are reminded to enter username in the WESLEYAN\username format.

What work is ITS doing anyway?

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With these emails about potential network interruptions and the unexpected problems on Sunday, you might be wondering what is going on.  ITS is in the process of what is called a “core refresh”.  Basically, we are replacing the central networking equipment that runs the University and upgrading it to increase bandwidth throughout campus.  Concurrently, we … Read more

3/18 Outlook prompting for password

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There have been several reports of Outlook repeatedly prompting for a password.  When entering in your username and password, please use WESLEYAN\username in the username field.  This should address the issue in the majority of cases. If you have a problem where your Outlook is in Offline mode, please contact your Desktop Support person for … Read more

3/17 update

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The ITS network and data center team worked diligently and are cautiously optimistic that the root cause of today’s disruption has been fixed.   ITS will be monitoring systems especially closely in the next 12-18 hours.

Major network disruption – 3/17

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There has been a major network disruption this morning beginning approx. 10:45.  All services were unavailable for more than 45 minutes.  While access has been restored, ITS continues to work on the problem.  We will do our best to minimize further interruptions as much as possible while we attempt to solve the root cause.

Sat 3/16 WFS

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WFS has been unavailable throughout our work this morning.  We are working on resolving the issue as quickly as possible.

Network upgrades 3/16 and 3/17

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On Saturday and Sunday, March 16 and March 17, between 6AM and noon, ITS will be replacing networking equipment.  Users accessing systems could experience possible disruption to connections that would last less than a minute.  (For example, WesFiles may not connect during one attempt and will connect less than a minute later.)  It is not … Read more