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The problem affecting Mac Mail, Thunderbird and Gmail has been addressed and mail is functioning as expected.

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ITS is working on resolving a problem this morning that appears to be affecting users who use Mac Mail.  Other mail clients may also be affected including Gmail for users who use Gmail to connect to Wesleyan Exchange.  We hope to have resolved soon.

Update:

This morning’s maintenance was successful, however there was unexpected network slowness for approximately 20 minutes between 8:15 and 8:45 am.  VPN, OWA and other services may have been slow or were unresponsive to users during this time.  We are investigating why this disruption occurred, however all services are functioning normally.

 

On Saturday, March 12 between 7:30 and 11:30 AM ITS will be performing system maintenance.  The following is an approximate schedule as different systems will be impacted at different times.

Wesfiles
Wesfiles will be offline and unavailable beginning at 8:30 until 11 am.

Philo Streaming Services
Philo will be offline between 7:30 and 8:30 am

Network disruption
The following locations will lose connectivity between 7:30 and 8:30 am.  Each location should not be offline more than 15 minutes.  The interruption will occur sometime within this hour.

Exley
ITS-service Center
Physical Plant2 ( Pine Street)
159 High St
163 High St
169 High St
190 High St
Butterfields
Upward Bound
Religion
Science library
Public Safety
Hall-Atwater
Shanklin
Hall-Atwater-Exley Tunnel
Eclectic
Bayit
Schoenberg Dance studio (Pine St.)
Wasch Center
Weswings
Powerplant
Powergrid
202 Washington St.
230 Washington St.
256 Washington St.

As a reminder, we will post relevant messages on Twitter and Facebook.

On Saturday morning, January 16, ITS will perform non-disruptive maintenance on the main switch infrastructure in the data center beginning at 7:00 am.  We have done this work successfully in the past and do not anticipate a problem.  We will notify the community in the event of an unexpected issue preferably by email as well as Facebook and Twitter.

During the week of Jan 11 in the early morning hours, ITS will be doing preventive switch maintenance.  This is to update software on our switches in accordance with manufacturer recommendation to prevent a possible malfunction that could disrupt services.

Wired and wireless network connectivity will be disrupted in segments of buildings for a period of 15 minutes or less between 4 and 4:30 AM.  We suggest that you save any work before leaving for the day.

The schedule for this maintenance is as follows:

Monday, Jan 11:

Foss 1-10
Fauver Upper and Lower
Astronomy

Wed, Jan 13:

Russell House
Fisk
COE
Ctr for the Humanities
285-287 High
High Rise/Low Rise
HR
300,318,330 High
Power Plant
Downey House
285 Court
DKE
PsiU

Theater
Davison Health Center
College of East Asian Studies
Cinema Archives
Anthropology
Music Studios
Malcolm X
Davidson Art Center
Admission
CFALab
Art Studios North and South
110 and 164 Mt Vernon
Zilkha
World Music Hall
Usdan
Fayerweather
Theater
41 Wyllys
74 Wyllys
Crowell

Thurs, Jan 14:

North and South College
Judd
Olin
Allbritton
PAC
Chapel
200 Church
Center for the Americas
President’s House
Clark
Alpha Delta

Freeman
14 Warren
20 Fountain/231 Pine
19 and 25 Fountain
Cady
160 Cross St.

The Wesleyan Financial System Upgrade (WFS) upgrade is complete 1/11/2016.

 

IT resolved a major network issue that began in the early morning hours.  The disruption was such that all network traffic was not flowing.  This affected all internal and external connections to and from Wesleyan.  IT staff were on site early working on the issue.  All services were restored at approximately 9:15 AM.

When these things happen, it can be difficult to communicate with the Wesleyan community, particularly when email is not available.  We post to Twitter and Facebook.  We use these social media tools because they are readily available over cellular data and not just through the network, which is vital for communication during a network or power outage on campus. For those who are not Twitter users, you do not need to have a Twitter account or app to see messages posted regarding outages.  The Twitter link below will go directly to the messages posted.  We will be exploring telephone notification options as well.

https://www.facebook.com/WesleyanITS/

https://twitter.com/wesleyanITS

On Monday, December 28, between 7:30 and 8:30 am, ITS will be upgrading software on the wireless access points campus-wide.  This will result in the devices needing to restart which will take no more than 5 minutes per access point. Please note this is NOT a downtime window as groups of access points restart in succession.  At most there is the potential for a 5 minute interruption or degradation of wireless signal during this time period for those connected to wireless on campus.

There was a major service interruption from approx 8:45 to 9:30 am this morning, 11/16.  ITS has narrowed down the equipment that caused the failure and is working with the vendor to determine why the system redundancy was also affected.   Services are now back online.

You must reset your password by today at 2:00 PM.  If you have not done so, please take a minute to change your password or you will be locked out of your account at 2:00PM.

What makes for a good password?

Passwords are integral to information security.  While we all know this, it is easy to take the easy way and not make a secure password.  ITS recommends checking out this guide to setting passwords. http://er.educause.edu/blogs/2015/10/8-dos-and-donts-of-good-passwords

Phrases of 14 characters or more are always preferable to shorter passwords.

What to do if you miss the deadline?  You have two choices.

One:

Use the new Self-Serve Password Reset application.

On the Login Screen, click Forgot Password?

Note: this requires you have either your WesID card or an alternate email address on file in your EPortfolio.  See http://itsinfo.blogs.wesleyan.edu/2013/10/23/self-serve-password-reset/ for more information on using this application.

Two:

Contact the appropriate ITS staff to unlock your account:

Students – ITS Helpdesk at (860)685-4000 or x4000
Faculty and Staff in academic departments – your Desktop Support Specialist or ITS Operations (860)685-4100 x4100
Staff in administrative departments – Administrative Helpline (860)685-4777  (x4777) or ITS Operations (860)685-4100 (x4100)

On Saturday afternoon, there was a disruption to Internet connectivity that affected all outbound and inbound traffic to the Internet.  While there are redundant systems in place, ITS is investigating why these systems did not behave as expected.  ITS staff were on site and had connectivity restored by 3:30 PM.

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