Our switch work was completed with no issues. We are now watching hopefully to determine if this solved the problem. In the process, we did locate a cable that was not working. This resulted in a brief delay of outside email processing of less than 10 minutes.
ITS has obtained the hardware to replace what we suspect is the faulty hardware in the network. We plan to replace the units beginning at 4:30pm on Thursday, May 9. Replacing the hardware can be done without interruption, however we are sending out this notice should something unexpected occur. We will notify users through email, Twitter and Facebook if the need arises. We are cautiously optimistic that this will resolve our repeated and unpredictable short interruptions in service.
ITS is working aggressively on two persistent issues.
1. There was another brief network interruption of 20-30 seconds at around 4:00PM. We have had a few such incidents in the past month. We are working with our vendor on the issue and will be replacing hardware this week which we hope will prevent the issue from happening again. The disruption does pause connectivity and forces the user to re-login to Outlook to reconnect to mail. This has been a major priority for us and unfortunately, due to the sporadic and unpredictable nature of the problem, has taken longer than we hoped to address.
2. The PeopleSoft systems (HRMS/SFIS) are still experiencing slow response times. This is not related to the network interruption above but appears to be related to a problem that happened on 4/29. On Fri, May 3, there was downtime while we worked on the problem. Though this helped somewhat, there are still reports of poor performance. We will continue to be in contact directly with these affected users.
ITS is continuing to work on performance problems with People Soft (HRMS/SFIS). We are bringing the system offline for up to 1 hour to address the problem.
ITS is responding to repeated reports of slowness in SFIS and HRMS systems. We do not anticipate downtime while we work on this issue.
Nearly all locations have service restored. ITS is working with our vendors to investiate this issue.
ITS is investigating service disruption in various locations on campus. We are not sure yet of the scope of the issue but several locations have lost connectivity. We will continue to update the community.
Apr. 17, 2013 by jtaft
We are seeing network problems in parts of campus related to a malfunctioning switch in CFA. We will be replacing the affected switch between 3:30 and 4:30PM today. During the cutover to the new switch, users in CFA, Usdan, and parts of High Street may notice a brief network interruption.