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We learned that a configuration error resulted in faculty and staff who use Windows PC’s may have had their default printer set to a printer queue in the WSA office.  The configuration has been changed, however please check your printers before sending any print job and verify your default printer.  You can change the default printer back and the next time you restart the other printer will be gone. 

To completely remove that printer you have two choices:

1. restart your computer
2. If you do not want to restart, you may do the following:

Go to Start, Run
type in cmd
A black window will open with a command prompt that looks like this:  c:\users\(yourusername)>
type in that window gpupdate /force
Your computer will briefly say Updating policy….
Then it will say Computer Policy update has completed successfully.
User Policy update has completed successfully.  

Any jobs that were printed to that printer in error have been removed and placed into the shredding bin by an ITS staff person.

This is a configuration mistake with potentially serious consequences. We deeply apologize for the error and are taking steps to ensure such mistakes do not occur again.

ITS will be performing maintenance on the network on Saturday morning, Jan 10, between 7:30 and 11:00 AM.  There will be no period when the entire network will be offline, however there will be rolling intervals of down times between 15 and 30 minutes across the campus within this window. The maintenance affects campus connections only.  Users will be able to connect to systems from off campus without interruption.

Wesfiles is back online.  Thank you for your patience while we addressed the issue.

There is a critical issue on Wesfiles that requires immediate attention in order to prevent data loss.  At 2:30, ITS will be taking Wesfiles offline for what we hope is no more than an hour.

Please save your work and copy any files you must work on between 2:30 and 3:30 to your local drive if you need access.

Network services have been restored across campus.  ITS located the source of the disruption that interrupted services across campus for over an hour this afternoon.  Not all segments of campus were impacted equally during that time.  Because email communication was impacted, ITS utilized its social media outlets to try and spread the word.  As a reminder you can follow us on Twitter @WesleyanITS or on Facebook https://www.facebook.com/WesleyanITS.


ITS is working on a network problem that is affecting services throughout campus.  Some buildings are offline and other services are slow to load. We are addressing the problem as quickly as we can and will keep the community notified.

The most recent OS update for Mac called Yosemite (version 10.10) has been causing problems for some users including frequent dropping from wireless networks and complications with Java.

ITS strongly recommends that, for now, Mac users refrain from upgrading their operating system to Yosemite (version 10.10).  In the meantime, some of our software vendors are working on patches to help address problems affecting their programs and Apple is working on an updated release to help address the reported problems.

ITS staff will test the newer version when it is released and update the community.

Please consult your Desktop Support Specialist or the Student HelpDesk if you have questions about upgrading your Mac.

The annual password reset is upon us.  The deadline for changing your password is Wednesday, November 12 at 2:00 PM.  Failure to change your password by this time will result in loss of access to all Wesleyan resources that require a password, including Email, EPortfolio, Moodle and WesFiles. This is the first of three notifications.  Once you have changed your password, you will no longer receive them.

Change your password in EPortfolio, Tools and Links > Password Manager.

**Once you change your password, you must remember ALSO to change it on your wireless and mobile devices**

What to do if you miss the deadline?  You have two choices.


Use the new Self-Serve Password Reset application.
On the Login Screen, click Forgot Password?
Note: this requires you have either your WesID card or an alternate email address on file in your EPortfolio.  See http://itsinfo.blogs.wesleyan.edu/2013/10/23/self-serve-password-reset/for more information on using this application.


Contact the appropriate ITS staff to unlock your account:

Students – ITS Helpdesk at (860)685-4000 or x4000
Faculty and Staff in academic departments – your Desktop Support Specialist or
ITS Operations   (860)685-4100 x4100

Staff in administrative departments – Administrative Helpline (860)685-4777 (x4777)
or ITS Operations (860)685-4100 (x4100)


Comcast has been able to determine that they can reset the devices remotely.  This takes approximately 15 minutes per device.  Because we are not confident we can narrow this down by address, this will be done on every unit we have.   Even if your unit was not affected, you will experience a brief downtime for this reset.   Going through all 168 devices will take several hours.  Comcast technicians are beginning the process now and plan to work through much of the night.  All houses are expected to have coverage restored by the morning.

ITS staff is on call and will be in contact with the Comcast technicians to receive progress updates.

In order to track if anyone has not come back online, we have created a simple form.  If you do not have Internet connection via wireless OR wired after 1:00 PM on Oct 25, please complete the following form.


We will stay in contact with Comcast throughout the weekend.


Comcast is on site dealing with an outage affecting more than 50 woodframe houses. We are helping them to get this resolved as quickly as we can.  We will update as we know more.

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