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ITS worked late into the night to resolve a network problem that caused very slow performance and affected many services including email.  No services were completely offline, but response times were slow and often timed out.  The issue was resolved at 3:00 AM.

ITS is investigating the cause of a network slowdown that started around 4:30 PM and is causing erratic performance on segments of the network.

ITS will be upgrading the Moodle system on Tuesday morning, August 5 during the scheduled system maintenance window.  You will notice some changes in the interface.  Moodle will be online by 7:00 am and available for use.

There was a service interruption in some perimeter buildings on the south side of campus between 5 and 6 pm today.  ITS has resolved the problem.

On Saturday, July 12 from 7am-7pm, ITS will be completing an upgrade on WesFiles. Access to any files on WesFiles will be unavailable during this time.  Please plan accordingly.
If you have any questions regarding this, please contact Vince Spiars at vspiars@wesleyan.edu
Karen Warren
Director of User and Technical Services

ITS completed its maintenance early and all systems are online and functioning as of 10:00 am this morning.

Systems affected – All ITS systems including file storage, PeopleSoft Systems, Moodle, Millennium and email. (Internet access will continue to work from campus). 

ITS will be performing hardware maintenance on Saturday, June 21 from 7 am to Noon.  This maintenance arose after unexpected power outages that affected the data center on Memorial Day.  Because email will be unavailable, any updates or information that needs to be shared during this maintenance window will occur on our Facebook and Twitter feeds. 

Microsoft has recently released a software patch fixing a serious vulnerability in their Internet Explorer (IE) Web browser. The patch is available for installation via Windows Update. Most Wesleyan PCs are configured to automatically install this patch at 6PM this evening, but the process requires that machines be rebooted to activate the patch. PC users should reboot their machines tomorrow morning to complete the installation process. Until your machine is patched, we advise using Firefox or Chrome Web browsers.

Please note that only PCs running Windows are affected by this issue. Mac and Linux machines require no action.

For more details on the vulnerability, visit: http://blogs.technet.com/b/microsoft_blog/archive/2014/05/01/updating-internet-explorer-and-driving-security.aspx

WesFiles went off line for about 20 minutes from 10:40 to 11:00 am.  ITS has resolved the issue.  Xythos Drive users who were working on documents should save their files again before continuing. If you have any trouble saving your file, contact your Desktop Support Specialist and do not close the file.

News about the Heartbleed security threat continues to circulate.   Many users in our community have contacted ITS asking for advice about changing passwords and whether they need to change their Wesleyan password.  While ITS continues to believe that our risk for exposure was very low, we have systems that use OpenSSL and responded accordingly as soon as news of the potential exploit became public.

ITS will not be mandating a password change.  However, ITS does strongly recommend a password change for those who use the same password for Wesleyan and other services (such as Facebook, Twitter, Amazon, etc).  While remembering passwords can be challenging, there is a considerable risk using a single password for everything.  Furthermore, regular password changes are always a good idea and certainly an incident such as this is a good reminder to us all.

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