Nov. 27, 2013 by mgeoffino
Earlier in November, ITS sent an announcement regarding the spread of Trojan virus called CryptoLocker affecting Windows machines. If you are using a Macs or Linux machines, your computer is not affected and the information below does not apply to you.
Nov. 18, 2013 by Karen Warren
Wired ResNet is functioning. WesGuest wireless will not be available until Tuesday morning, Nov 19.
Nov. 18, 2013 by Karen Warren
ITS is working on a problem affecting all wired ResNet connections and Guest Wireless access. We are hoping to have it addressed by 7:00 pm.
Nov. 12, 2013 by Karen Warren
For those who have been receiving the reminders but have not yet changed their password, we have extended the deadline to tomorrow, Wednesday, November 13 at 2:00 pm. A third reminder email will arrive this afternoon. This will be the final reminder.
Nov. 9, 2013 by Karen Warren
From approximately noon to 4:00 on Sat, iDevices were unable to connect to Exchange to retrieve email. ITS was able to address the issue and connections have resumed.
Nov. 8, 2013 by Karen Warren
CryptoLocker Trojan Virus
You may hear in the news about the proliferation of this malware on Windows PCs. ITS is actively working on a sitewide solution for Wesleyan domain machines. Also, our antivirus software ESET, is well aware of it. However, because there are so many variants, protection can never be 100% assured. Please be vigilant about not opening attachments you don’t recognize or aren’t expecting–even from email addresses of people you know. Be sure to protect your personal Windows PCs by keeping them updated with antivirus software.
Here are a couple of informative links about this issue:
A video that provides a good overview in accessible language:
An article from our AntiVirus vendor, ESET:
Nov. 6, 2013 by Karen Warren
An email is circulating today that warns of suspension of your email account. This is particularly unfortunate as we are in the midst of our annual password reset. However this email (and others like it) are not legitimate. The fake email is at the bottom of this post.
We do have a real deadline for password reset of November 12. Note that the emails warning you of this deadline contain informational links, but do not contain links to change your password. The legitimate email signed by Karen Warren only provides instructions for changing your password. Please do not be mislead by fake emails posing to be from Wesleyan that are not signed and contain suspicious links asking you for your credentials.
Body of FAKE EMAIL circulating.
*Suspension of Your Email
Access to this server is available from your location through the Universal Resource Locator Click or Copy the below link to a browser and fill the required information: [link removed].
Oct. 23, 2013 by Karen Warren
ITS has instituted self-serve password reset capability should you forget your password or become locked out during the annual password reset.
The link to the application is on the Single Sign On page below the box asking for username and password.
Clicking on this link will bring you to the following:
In order to be able to use self-serve reset, you must have 1 of 2 things set up:
1. WesID. Your WesID has a unique identifier which, when used in conjunction with the last 4 digits of your Social Security Number, will identify you to the system and allow you to set a new password.
2. An alternate email in the system. Everyone has the ability to have an alternate email (not @wesleyan.edu) on file with the University for emergency notification purposes. That address can be used to send you a link available for a limited time to reset your password. To verify or establish an alternate email address:
Student Portfolio -> Enrollment Status -> Enrollment Checklist & Addresses
Once inside the application it can be updated on the Address Information page.
Faculty and Staff :
Employee Portfolio -> Personal Information -> Personal Profile.
Secondary Email is under the Primary Campus, Home, Pay Statement Address and Directory Print Selections section
Personal > Self-Service – Personal Data
**Remember that resetting your password will require you to change your password for all wireless access and mobile devices.
Oct. 21, 2013 by Karen Warren
This morning, there was a problem with the Time and Time Off reporting app that resulted in users intermittently being unable to access it. This was sporadic and many were able to access it by trying multiple times. ITS located the problem and resolved the issue by approximately 10:30 am. There was no data loss from this.
Oct. 13, 2013 by Karen Warren
There were systems issues overnight October 12 that resulted in Exchange email and Pharos being interrupted. These services were unavailable from 2:30-7:30 am. Exchange email was unavailable during that window. Mail delivered during that time was queued and delivered when services resumed at 7:30. Senders may have received a delayed delivery notification. This only affected those users on our Exchange system – most faculty and staff.
Printing was also offline during this window.
All services are back up and running.