ITS completed its maintenance early and all systems are online and functioning as of 10:00 am this morning.
Jun. 19, 2014 by smachuga
Systems affected – All ITS systems including file storage, PeopleSoft Systems, Moodle, Millennium and email. (Internet access will continue to work from campus).
ITS will be performing hardware maintenance on Saturday, June 21 from 7 am to Noon. This maintenance arose after unexpected power outages that affected the data center on Memorial Day. Because email will be unavailable, any updates or information that needs to be shared during this maintenance window will occur on our Facebook and Twitter feeds.
Attention Windows users: Reboot required to protect your machine against an Internet Explorer vulnerability
May. 1, 2014 by jtaft
Microsoft has recently released a software patch fixing a serious vulnerability in their Internet Explorer (IE) Web browser. The patch is available for installation via Windows Update. Most Wesleyan PCs are configured to automatically install this patch at 6PM this evening, but the process requires that machines be rebooted to activate the patch. PC users should reboot their machines tomorrow morning to complete the installation process. Until your machine is patched, we advise using Firefox or Chrome Web browsers.
Please note that only PCs running Windows are affected by this issue. Mac and Linux machines require no action.
For more details on the vulnerability, visit: http://blogs.technet.com/b/microsoft_blog/archive/2014/05/01/updating-internet-explorer-and-driving-security.aspx
WesFiles went off line for about 20 minutes from 10:40 to 11:00 am. ITS has resolved the issue. Xythos Drive users who were working on documents should save their files again before continuing. If you have any trouble saving your file, contact your Desktop Support Specialist and do not close the file.
News about the Heartbleed security threat continues to circulate. Many users in our community have contacted ITS asking for advice about changing passwords and whether they need to change their Wesleyan password. While ITS continues to believe that our risk for exposure was very low, we have systems that use OpenSSL and responded accordingly as soon as news of the potential exploit became public.
ITS will not be mandating a password change. However, ITS does strongly recommend a password change for those who use the same password for Wesleyan and other services (such as Facebook, Twitter, Amazon, etc). While remembering passwords can be challenging, there is a considerable risk using a single password for everything. Furthermore, regular password changes are always a good idea and certainly an incident such as this is a good reminder to us all.
Another Internet security story has made the headlines. This new threat, referred to as Heartbleed, exploits a vulnerability in an application in widespread use called OpenSSL. Many of you may have heard about this on NPR or in the news. Here is a link to a good explanation of this issue:
ITS reacted swiftly to the announcement of this threat. We swept all servers and, within 24 hours of this coming to light, completed patching systems by noon on April 8. Our concern for Wesleyan usernames and passwords is very low.
However, there is reason to be concerned about social media sites who were reported to be slower to react. ITS suggests you change your password for social media accounts as a precautionary measure. If you use the same password for multiple sites, we strongly encourage you to change your password on all of them.
This link offers a clear explanation of affected sites and their current recovery status. http://on.mash.to/1kLRfST
Additionally, if you are responsible for managing a Wesleyan social media page, please make sure to change its password.
Mar. 20, 2014 by Karen Warren
ITS experienced a hardware problem overnight that affected email for a large segment of our community between approximately 2:30 and 7:30 am. Email was not lost in this time and was delivered when services were restored. Other services affected by this issue were the card swipe system/cash registers and EMS. All services are back online.
There was a disruption to network and Internet access today from noon to 1:00 when DHCP was disrupted. A hardware configuration issue led to a problem with DHCP. While there are redundant services in place, there was a problem with the failover state. ITS was able to diagnose and resolve the issue within the hour. All services are operating normally.