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Network services have been restored across campus.  ITS located the source of the disruption that interrupted services across campus for over an hour this afternoon.  Not all segments of campus were impacted equally during that time.  Because email communication was impacted, ITS utilized its social media outlets to try and spread the word.  As a reminder you can follow us on Twitter @WesleyanITS or on Facebook https://www.facebook.com/WesleyanITS.


ITS is working on a network problem that is affecting services throughout campus.  Some buildings are offline and other services are slow to load. We are addressing the problem as quickly as we can and will keep the community notified.

The most recent OS update for Mac called Yosemite (version 10.10) has been causing problems for some users including frequent dropping from wireless networks and complications with Java.

ITS strongly recommends that, for now, Mac users refrain from upgrading their operating system to Yosemite (version 10.10).  In the meantime, some of our software vendors are working on patches to help address problems affecting their programs and Apple is working on an updated release to help address the reported problems.

ITS staff will test the newer version when it is released and update the community.

Please consult your Desktop Support Specialist or the Student HelpDesk if you have questions about upgrading your Mac.

The annual password reset is upon us.  The deadline for changing your password is Wednesday, November 12 at 2:00 PM.  Failure to change your password by this time will result in loss of access to all Wesleyan resources that require a password, including Email, EPortfolio, Moodle and WesFiles. This is the first of three notifications.  Once you have changed your password, you will no longer receive them.

Change your password in EPortfolio, Tools and Links > Password Manager.

**Once you change your password, you must remember ALSO to change it on your wireless and mobile devices**

What to do if you miss the deadline?  You have two choices.


Use the new Self-Serve Password Reset application.
On the Login Screen, click Forgot Password?
Note: this requires you have either your WesID card or an alternate email address on file in your EPortfolio.  See http://itsinfo.blogs.wesleyan.edu/2013/10/23/self-serve-password-reset/for more information on using this application.


Contact the appropriate ITS staff to unlock your account:

Students – ITS Helpdesk at (860)685-4000 or x4000
Faculty and Staff in academic departments – your Desktop Support Specialist or
ITS Operations   (860)685-4100 x4100

Staff in administrative departments – Administrative Helpline (860)685-4777 (x4777)
or ITS Operations (860)685-4100 (x4100)


Comcast has been able to determine that they can reset the devices remotely.  This takes approximately 15 minutes per device.  Because we are not confident we can narrow this down by address, this will be done on every unit we have.   Even if your unit was not affected, you will experience a brief downtime for this reset.   Going through all 168 devices will take several hours.  Comcast technicians are beginning the process now and plan to work through much of the night.  All houses are expected to have coverage restored by the morning.

ITS staff is on call and will be in contact with the Comcast technicians to receive progress updates.

In order to track if anyone has not come back online, we have created a simple form.  If you do not have Internet connection via wireless OR wired after 1:00 PM on Oct 25, please complete the following form.


We will stay in contact with Comcast throughout the weekend.


Comcast is on site dealing with an outage affecting more than 50 woodframe houses. We are helping them to get this resolved as quickly as we can.  We will update as we know more.

ITS has resolved a problem that resulted in an interruption of services from approx 5:15-5:45 pm on Sat, Oct 4.  The problem caused sporadic inability to login and disrupted the cash registers.  All services have been restored.

We believe that the system performance issues we experienced this morning have been resolved. One of the services that experienced disruption was Drop/Add in Portfolio. Because students are eager to find out whether they have been admitted into the courses for which they have entered enrollment requests, Ruth Weissman is asking all faculty members to access their electronic portfolios as soon as possible and to review and act on enrollment requests they may have received.

We apologize sincerely for the inconvenience.

ITS has received several reports of problems accessing EPortfolio and PeopleSoft.  We are investigating the issue and will report on our progress.

ITS worked late into the night to resolve a network problem that caused very slow performance and affected many services including email.  No services were completely offline, but response times were slow and often timed out.  The issue was resolved at 3:00 AM.

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