ITS System Announcements

EPortfolio is experiencing excessive slowness due to add/drop activity. We have been working to alleviate the stress and expect improvements by noon.

Today, Jan 19, at approximately 10:40, we experienced a network disruption on our firewall that resulted in Internet access, email and other services being offline. We were able to identify the issue, the compromised machine, and restore services within 20 minutes.

A message was sent to the phone bulletin broadcast system as that was the only means we had of communication during the problem. Facebook and Twitter were updated for those who had access via mobile devices.

All has returned to normal.

Thank you.

The Dragon interruption has been delayed until 7:30 PM this evening, January 10.

Thank you.

Dragon access will be interrupted today, Jan 10, at 6:00 pm. The system needs to be restarted and will be offline for approximately 20 minutes.

On Saturday, Jan 14th beginning at 7AM, ITS will be performing major hardware maintenance. While we are working with our vendor to have as minimal downtime as possible, if there are problems, significant downtime could ensue that would affect nearly all systems (email, wesfiles, PeopleSoft, etc) being available. We certainly hope that will not be the case.

We will provide updates on both Twitter and Facebook as well as email. Should email communication be affected, we will post updates on the Wesleyan website. [Updates to Facebook and Twitter are more immediate than to the Wesleyan website.]

If all goes well, users should notice little to no interruption of services.

http://twitter.com/wes_itsinfo*

http://www.facebook.com/pages/Wesleyan-University-ITS-Helpdesk/239525922741559

*Note you do not have to be a Twitter subscriber to see updates. The link above does not require login to Twitter.

A phishing email has been circulating requesting the user to click on a link and provide user name and password credentials. This is not legitimate. A copy of the scam email is below for your reference.

If you have already responded to this email, please change your password immediately through password manager.

As always, Wesleyan will not ask you for your password to any systems via email. Even the most convincing-looking emails requesting this information are not valid.

Karen Warren
Director of User and Technical Services

Copy of phish email:

Dear Email Subscriber

Your e-mail has reached its set quota,Copy and paste the link below and fill requested details to avoid losing your
account.

***Link removed****

Thanks For Co-operating with Us.
Copyright

Reminder – There will be a planned campus telephone service outage this morning starting at approximately 7am. It is anticipated service will be restored no later than 12pm. The outage is necessary to perform an upgrade to our central telephone switch.
In the case of an emergency, use a cell phone to immediately call 911. Public Safety maintains a non-campus phone number and can be reached by calling 860 347-8000 should you need to contact them.

Allen Alonzo

This Sunday, November 20th there will be a planned campus telephone service outage starting at approximately 7am. It is anticipated service will be restored no later than 12pm. The outage is necessary to perform an upgrade to our central telephone switch.
In the case of an emergency, use a cell phone to immediately call 911. Public Safety maintains a non-campus phone number and can be reached by calling 860 347-8000 should you need to contact them.

In observance of the Veterans Day holiday Friday November 11, the US Post office will be closed. Wesleyan Station will not be able to meter or process any outgoing USPS mail on that date, although regular campus mail delivery and pickup will continue. If you have any questions, please contact Wesleyan Station at x3900.

Best,
Allen Alonzo

Campus phones that were down due to the power interruption should be back in service. If you still have a phone problem, please have someone contact WesTel at x2022 or email Rose at rsmith03@wesleyan.edu