The Portfolio will be down for 10 minutes at 10 PM on Friday, April 17th for maintenance. We apologize for any inconvenience.
There was a brief interruption to EPortfolio today between 12:50 and 1:10. ITS has addressed the problem however there are applications within EPortfolio that are not currently working:
- Wesleyan Network Guest Computer account tool to create guest accounts that can login to Wesleyan-owned computers (such as labs and library). Right now you will not be able to use the EPortfolio > Wesleyan Network Guest Computer accounts application. This application only creates guest accounts to login to computers owned by Wesleyan. Guest wireless is completely separate and is working fine. Any existing guest accounts will continue to work.
- Password Manager – users will not be able to change their password in EPortfolio this weekend. If you need to have your password changed, please contact ITS for assistance.
- Parent account login for EPortfolio – students who have created accounts for their parents to login to EPortfolio should be aware that those parent accounts are not working.
All of these applications are expected back online on Monday, April 13.
VPN access was down for Windows clients only from about 5PM yesterday afternoon until about noon today. Mac and Linux clients were not affected.
UPDATE: ITS resolved the issue that interrupted logging into wireless for about 20 minutes.
ITS is working on a problem affecting logging into wireless. Active connections are fine and continue to work, but those trying to login and connect are being denied. We are actively working on it and expect resolution shortly.
UPDATED: ITS has resolved the issue that caused the disruption to Exchange email accounts.
ITS is working on a problem that is affecting email for many users. We will continue to update Facebook and Twitter as information becomes available.
Updated: 5:00 PM – ITS has stabilized the issue with the hardware. Wireless access is functioning properly.
ITS is working on a hardware problem that is affecting wireless throughout campus. Note this is NOT planned maintenance and a failure we are addressing.
ITS has rescheduled the wireless system maintenance to the end of May.
ITS updated the security certificates on the wireless system today. As wireless users, you may notice your computer prompt you upon re-connection to airwes. The prompt you receive will depend on the kind of computer and version of operating system. For example, Macs will present you with the certificate to accept. Windows 7 will warn you of a new connection; when you click Connect it will re-establish the connection. Windows 8 will ask you if you want to continue connecting and give you the option to view the certificate. iOS devices may also prompt you with the new cert to accept. These prompts will happen only one time. This new certificate will last for three years.
As always, please contact Helpdesk or your Desktop Support Specialist via service.wesleyan.edu if you need any assistance.
VPN access was offline this morning from 7:45 to 9:00 am. Users attempting to connect in that time would have received an error message. The issue has been resolved and the service has been fully restored.
Stop by Usdan in the Daniel Family Commons lobby on Thurs, Feb 5 between 11:30 and 1:30 to visit our ITS Information Session. ITS staff will be alongside some of our partner colleagues from other departments to answer those nagging IT questions you have like What is the deal with Service Now? Can anyone on campus use GoToMeeting? and Who does what in ITS?
Join us as you come by for lunch as we try to de-mystify the myriad functions of ITS.