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Comcast has been able to determine that they can reset the devices remotely.  This takes approximately 15 minutes per device.  Because we are not confident we can narrow this down by address, this will be done on every unit we have.   Even if your unit was not affected, you will experience a brief downtime for this reset.   Going through all 168 devices will take several hours.  Comcast technicians are beginning the process now and plan to work through much of the night.  All houses are expected to have coverage restored by the morning.

ITS staff is on call and will be in contact with the Comcast technicians to receive progress updates.

In order to track if anyone has not come back online, we have created a simple form.  If you do not have Internet connection via wireless OR wired after 1:00 PM on Oct 25, please complete the following form.

https://docs.google.com/a/wesleyan.edu/forms/d/1FLBUtPeZFpwRqlkX5Qv92VVDIaF2lf_24edDo7YyZB0/viewform?usp=send_form

We will stay in contact with Comcast throughout the weekend.

 

Comcast is on site dealing with an outage affecting more than 50 woodframe houses. We are helping them to get this resolved as quickly as we can.  We will update as we know more.

ITS has resolved a problem that resulted in an interruption of services from approx 5:15-5:45 pm on Sat, Oct 4.  The problem caused sporadic inability to login and disrupted the cash registers.  All services have been restored.

We believe that the system performance issues we experienced this morning have been resolved. One of the services that experienced disruption was Drop/Add in Portfolio. Because students are eager to find out whether they have been admitted into the courses for which they have entered enrollment requests, Ruth Weissman is asking all faculty members to access their electronic portfolios as soon as possible and to review and act on enrollment requests they may have received.

We apologize sincerely for the inconvenience.

ITS has received several reports of problems accessing EPortfolio and PeopleSoft.  We are investigating the issue and will report on our progress.

ITS worked late into the night to resolve a network problem that caused very slow performance and affected many services including email.  No services were completely offline, but response times were slow and often timed out.  The issue was resolved at 3:00 AM.

ITS is investigating the cause of a network slowdown that started around 4:30 PM and is causing erratic performance on segments of the network.

ITS will be upgrading the Moodle system on Tuesday morning, August 5 during the scheduled system maintenance window.  You will notice some changes in the interface.  Moodle will be online by 7:00 am and available for use.

There was a service interruption in some perimeter buildings on the south side of campus between 5 and 6 pm today.  ITS has resolved the problem.

On Saturday, July 12 from 7am-7pm, ITS will be completing an upgrade on WesFiles. Access to any files on WesFiles will be unavailable during this time.  Please plan accordingly.
If you have any questions regarding this, please contact Vince Spiars at vspiars@wesleyan.edu
 
Karen Warren
Director of User and Technical Services

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