Karen Warren

Stop by Usdan in the Daniel Family Commons lobby on Thurs, Feb 5 between 11:30 and 1:30 to visit our ITS Information Session.  ITS staff will be alongside some of our partner colleagues from other departments to answer those nagging IT questions you have like What is the deal with Service Now? Can anyone on campus … Read more

We learned that a configuration error resulted in faculty and staff who use Windows PC’s may have had their default printer set to a printer queue in the WSA office.  The configuration has been changed, however please check your printers before sending any print job and verify your default printer.  You can change the default … Read more

ITS will be performing maintenance on the network on Saturday morning, Jan 10, between 7:30 and 11:00 AM.  There will be no period when the entire network will be offline, however there will be rolling intervals of down times between 15 and 30 minutes across the campus within this window. The maintenance affects campus connections only.  Users will … Read more

Wesfiles is back online.  Thank you for your patience while we addressed the issue.

There is a critical issue on Wesfiles that requires immediate attention in order to prevent data loss.  At 2:30, ITS will be taking Wesfiles offline for what we hope is no more than an hour. Please save your work and copy any files you must work on between 2:30 and 3:30 to your local drive … Read more

Network services have been restored across campus.  ITS located the source of the disruption that interrupted services across campus for over an hour this afternoon.  Not all segments of campus were impacted equally during that time.  Because email communication was impacted, ITS utilized its social media outlets to try and spread the word.  As a … Read more

ITS is working on a network problem that is affecting services throughout campus.  Some buildings are offline and other services are slow to load. We are addressing the problem as quickly as we can and will keep the community notified.

The most recent OS update for Mac called Yosemite (version 10.10) has been causing problems for some users including frequent dropping from wireless networks and complications with Java. ITS strongly recommends that, for now, Mac users refrain from upgrading their operating system to Yosemite (version 10.10).  In the meantime, some of our software vendors are … Read more

The annual password reset is upon us.  The deadline for changing your password is Wednesday, November 12 at 2:00 PM.  Failure to change your password by this time will result in loss of access to all Wesleyan resources that require a password, including Email, EPortfolio, Moodle and WesFiles. This is the first of three notifications.  Once … Read more

Comcast has been able to determine that they can reset the devices remotely.  This takes approximately 15 minutes per device.  Because we are not confident we can narrow this down by address, this will be done on every unit we have.   Even if your unit was not affected, you will experience a brief downtime for … Read more